Frequently Asked Questions
Everything you need to know about bringing Valkill comfort into your home.
What is the typical delivery timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item. White-glove delivery services may require additional scheduling time.
Do you offer a warranty on your furniture pieces?
Yes, all Valkill Furniture products come with a limited 1-year warranty covering manufacturing defects in materials and workmanship. This ensures your investment is protected against structural issues.
What is your return policy if the furniture doesn't fit my space?
We offer a 30-day return window for most items. The furniture must be in its original packaging and unassembled. Please note that return shipping fees and a restocking fee may apply to large freight items.
How do I care for and maintain my new furniture?
Care instructions vary by material. Generally, we recommend avoiding direct sunlight and using a soft, damp cloth for cleaning. Specific care guides for leather, solid wood, and upholstery are included with every purchase.
Can I request fabric swatches before making a purchase?
Absolutely. We understand that color and texture are vital for your home decor. You can request up to five complimentary fabric swatches through our 'Request a Swatch' page to help you make an informed decision.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying purchases.